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Executive Business Review Preparation Tips
How to show up and feel confident.
Three tips for preparing for your next executive business review (EBR) to show up and feel confident in what you’re presenting.
Prepare a story, not a slide deck
When you’re beginning your prep for an EBR, start with the deck story you’re presenting telling. Here’s the outline I collaborate with my account team on to guide this story:
What do I want them to walk away from this call knowing?
What actions/plans do I want to get their buy-in on?
What do I want to learn from them during this call?
Who do I want on this call?
When we fill this out, I’ll usually end up with a list like this:
What do I want them to walk away from this call knowing?
ROI = 10X
98% Achievement of Goal #1
Delayed on project #3 due to XYZ
What actions/plans do I want to get their buy-in on?
Resolving bandwidth issues for project #3 or purchasing managed services
Setting an executive-to-executive connection with Chief Revenue Officer
What do I want to learn from them during this call?
Confirming goals for Q3
Align on renewal plans
Who do I want on this call?
Their CRO
Their VP of Sales
Their Director of Business Development
I don’t expect to get all of this done (because this list is usually much longer). That’s why we rank order them, so we have a very clear set of objectives we’re all aligned to since you can’t do everything in 60 minutes. And, if I’m struggling with reducing the list length, I’ll look ask myself “Do I need their leadership on to accomplish this? Do we need to accomplish this within the next 3 months?” Since there are items you can review with your champion and don’t need their leaders on to accomplish.
Once I have an outline, I will begin to put together a deck that tells a story that drives a conversation that will achieve my desired outcomes.
As I build my deck, I’m also preparing my questions I want to ask so I can make this a conversation—of course, my questions are pointed to help me walk away with the items I list under “What do I want to learn from them during this call?”
Pre-EBR checklist
The 7 things I’ve found when I do them during my preparation I leave the call feeling good about how it went:
Review my notes, their goals, their support interactions, their product feedback, and research the attendees
Analyze their results and identify the successes and the potential issues/gaps
Identify recommendations I have for them that are aligned to their business objectives
Connect with my account team to review the deck together and assign speaking roles
Schedule time with my champion to review the deck together
Send a pre-email a few days before to the attendees recapping the desired outcome, agenda, and asking them to let me know if they have any conflicts
Draft my recap email on the day of the EBR
Do multiple practice rounds
Take a few minutes and walk through the deck yourself, rehearse your talk track and questions, and feel if it flows.
Poll: Do you do a practice round before an upcoming executive business review? |
I like to do this out loud so I can get a feel for if things flow well and feel like the story I want it to be or if I’m trying to squeeze too much information into a slide or if I’m jumping thing-to-thing too much and the story is becoming muddied.
This is a good time to also see if your questions are planned at good times, I’m mainly looking to feel if the necessary context is provided as a precursor to the question or if it’d seem like I’m coming out of left field.
Recommended readings 📖
The Do’s and Don’ts of Executive Business Reviews (Gainsight)
Structure Your Presentation Like a Story (Harvard Business Review)
How to Rehearse for an Important Presentation (Harvard Business Review)
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